Shipping and Delivery

Domestic Shipping

The flower frogs are shipped within 3-5 business days of when you place your order using the carrier and service selected at checkout. Our preferred carriers are FedEx and UPS. If you prefer USPS shipping, please contact us at info@floralgenius.com. 

We will notify you immediately if for any reason your product has gone out of stock or is still in production and might be delayed. 

Packages returned to Floral Genius due to an incorrectly provided address or package refusal are ineligible for a shipping refund. All returned packages that exceed $100 are subject to a 20% restocking fee.

International Shipping

All international orders are shipped via FedEx. The shipping fees include transit costs and applicable taxes and duties. If you have questions about the status of a shipped order, please contact FedEx directly with your tracking number. 

If you are placing an order from outside the United States, it is your responsibility to understand your country’s restrictions, duties, and any special requirements in order to receive imported goods. If your country restricts packages based on the value of the contents, you must ensure that each order you place is within this limit. If you wish to place an order that exceeds that value, you should place separate orders, each within the limit.

Floral Genius, LLC has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies.  

International packages returned to Harmony Harvest Farm due to an incorrectly provided address or package refusal are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.

To learn more about international shipping eligibility, visit our International Shipping page.