Refund policy

Returns & Exchanges

We want you to be happy with your purchase. If your flower frog isn't the right fit, we're happy to accept returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange, your item must be in the same condition you received it—unused, in its original packaging, and accompanied by your receipt or proof of purchase.

To start a return or exchange, please contact us at info@floralgenius.com. Returns should be mailed to:

Floral Genius, LLC
201 Little Run Rd
Weyers Cave, VA 24431

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Once we receive and inspect your returned item, we'll process your refund or exchange. Refunds will be issued to your original method of payment. Please allow a few business days for your financial institution to post the refund to your account.

Items returned without first contacting us to initiate the return will not be accepted.

If you receive the wrong item or your order arrives damaged, please contact us as soon as possible at info@floralgenius.com so we can make it right.

If you have any questions about our return policy, we're always happy to help.

Damages and issues

Please inspect your order upon arrival. If your item is damaged, defective, or you've received the wrong product, please contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund to your account.

If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at info@floralgenius.com.